Support Center

Everything you need to deploy, configure, and operate VARC in your enterprise environment.

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Getting Started

Deploy VARC, register your first tenant, and govern your first AI agent in under 15 minutes.

Request Onboarding Guide โ†’
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Platform Documentation

Deep dive into the SAGA framework, BEV scoring, GRO enforcement, and the evidence chain.

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API Reference

Full OpenAPI specification for all platform endpoints. Available under NDA for enterprise customers.

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Integrations

Connect VARC to ServiceNow, Palo Alto, Splunk, GitHub Actions, and 52 MCP server environments.

Integration Support โ†’
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Security & Compliance

Deployment architecture, sovereign configuration, data residency, encryption, and compliance guides.

Security Docs โ†’
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Google Cloud Marketplace

Subscription management, billing, plan upgrades, and EDP credit questions for Marketplace customers.

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Contact Support

Our team responds to all inquiries within one business day. Enterprise customers on Professional and Enterprise plans receive priority response.

General Support
All plan inquiries, onboarding, and general questions
Enterprise & Partnerships
Enterprise pricing, GSI partnerships, reseller programs
Live Demo
No login required โ€” explore the full platform instantly

Support Response Times

Plan Initial Response Resolution Target Channel Status
Starter 1 business day 5 business days Email Standard
Professional 4 business hours 2 business days Email + Video Priority
Enterprise 1 business hour Same business day Dedicated + 24/7 Premium
POC / Trial 1 business day 3 business days Email Trial

Frequently Asked Questions

How quickly can VARC be deployed?

VARC can be deployed and governing your first AI agent within 15 minutes using our Docker-based deployment. No code changes are required to existing agents. Enterprise on-premise deployments typically complete within 1-2 days with our onboarding team.

Does VARC require changes to my existing AI agents?

No. VARC wraps your existing agents as a governance layer. There are no code changes, no policy rewrites, and no re-architecture of your existing AI infrastructure required.

How do I access VARC through Google Cloud Marketplace?

Search for "VARC" on the Google Cloud Marketplace, select your plan, and subscribe. Your subscription applies against your existing GCP committed spend (EDP credits). Once subscribed, you'll receive onboarding instructions within one business day.

What compliance frameworks does VARC support?

VARC includes 692 live compliance frameworks with 819K+ cross-mappings including EU AI Act, ISO 42001, NIST AI RMF, HIPAA, SR 11-7, ECOA, FCRA, SOX, PCI DSS, FedRAMP, and many more. Custom framework configuration is available on Enterprise plans.

Can VARC be deployed on-premise or in an air-gapped environment?

Yes. VARC supports on-premise Docker deployment, customer VPC deployment on AWS/Azure/GCP, and fully air-gapped configurations with zero external calls. Contact us for air-gapped deployment documentation.

How do I upgrade or downgrade my plan?

Plan changes can be managed through the Google Cloud Marketplace console or by contacting info@venture-vertex.com. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.